Refund & Cancellation Policy

Last updated:01/01/2026

Thank you for shopping with Womy Shopee. We want you to have a smooth and satisfactory shopping experience. This Refund & Cancellation Policy explains the rules for order cancellations, returns, replacements, and refunds.

1. Order Cancellation
   You may request cancellation of your order before it has been shipped.
   To request a cancellation, contact us as soon as possible with your order number.
   Once an order has been shipped or dispatched, cancellation may no longer be possible.
   If an eligible cancellation is approved, the amount paid will be refunded using the original payment method or another appropriate method.
2. Return Eligibility
   Products may be eligible for return or replacement if they are:
   Damaged during delivery
   Defective or faulty
   Incorrect or different from the product ordered
   Missing essential parts or accessories
   The product should generally be unused and returned in its original packaging, with tags, accessories, invoices, and other included items where applicable.
   Some products may be non-returnable due to their nature, hygiene requirements, personalization, or other applicable restrictions.
3. Return Request Period
   Customers should contact us within [7 days] of receiving the product to request a return or replacement.
   Return requests submitted after the applicable period may not be accepted unless required by applicable law.
4. Return Process
   To request a return or replacement:
   Contact us at [Your Email Address] or [Your Phone Number].
   Provide your order number and details of the issue.
   Provide photographs or videos of the product if requested.
   We will review the request and inform you whether it is approved.
   If approved, we will provide return instructions where applicable.
   Please do not send products back without receiving return instructions from us.
5. Damaged or Incorrect Products
   If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
   We may request clear photographs or videos of:
   The product
   The packaging
   The shipping label
   The damaged or incorrect item
   After verification, we may offer a replacement, refund, or another appropriate resolution in accordance with applicable law and our policies.
6. Refunds
   Once an eligible refund is approved, the refund will generally be processed through the original payment method.
   The time required for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
   We are not responsible for delays caused by banks or third-party payment providers.
7. Refund Amount
   Depending on the circumstances, the refund may include the eligible amount paid for the product.
   Shipping charges may be refundable or non-refundable depending on the reason for the return, the applicable terms, and the requirements of applicable law.
   Where a product is returned because it was damaged, defective, incorrect, or otherwise eligible for a seller-responsible return, we will handle the applicable refund or return shipping costs in accordance with our policy and applicable law.
8. Replacement
   Where available, we may offer a replacement instead of a refund for eligible damaged, defective, or incorrect products.
   Replacement is subject to product availability.
   If the replacement product is unavailable, an eligible refund may be provided.
9. Non-Returnable Items
   Certain products may not be eligible for return, including items that are:
   Used, damaged, or altered by the customer
   Missing original packaging or accessories
   Personalized or custom-made, where applicable
   Subject to hygiene or safety restrictions
   Specifically identified as non-returnable on the product page
   This list may vary depending on the product category.
10. Failed or Undelivered Orders
    If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated delivery attempts, or other circumstances attributable to the customer, additional delivery or return charges may apply where permitted.
    If an order is returned to us, please contact customer support to discuss the available options.
11. Refund for Cancelled Orders
    If an eligible order is cancelled before shipment and payment has already been received, the applicable refund will be initiated after cancellation is confirmed.
    The actual time for the refund to reach your account depends on the payment method and financial institution.
12. Contact Us
    For cancellation, return, replacement, or refund requests, please contact:
    Womy Shopee
    Email:womyshopeesupport@gmail.com
    Phone: 9876543210
    Address: Jatin Bagha More,Kolkata-700001
    Please include your order number and a brief description of your request.
13. Changes to This Policy
    We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
    By placing an order with Womy Shopee, you acknowledge that you have read and understood this Refund & Cancellation Policy.